FAQ'S

Frequently Asked Questions (FAQ)

Welcome to the Uptown Customs FAQ page! Here, we've compiled answers to some of the most common questions our customers have. If you don't find the information you're looking for, feel free to reach out to our friendly team for assistance.

1. How do I place a custom sneaker order? To place a custom sneaker order, simply visit our website and select the "Custom Sneakers" section. From there, choose the "Shoe Tattoo x Color Way Change" option and follow the prompts to select your desired customization options, including color, design, and style. Once you've made your selections, complete your order.

2. Can I provide my own sneakers for customization? Yes, you're welcome to provide your own sneakers for customization. Simply ship your sneakers to our studio, and our team will work their magic to bring your vision to life.

3. What is the turnaround time for custom sneaker orders? The turnaround time for custom sneaker orders varies depending on the complexity of the design and our current workload. Generally, you can expect your custom sneakers to be completed and shipped within 2-4 weeks of placing your order.

4. Do you offer international shipping? Yes, we offer international shipping for both custom sneaker orders and sneaker cleaning services. Please note that international shipping rates and delivery times may vary depending on your location.

5. How should I care for my custom sneakers? To prolong the life of your custom sneakers, we recommend avoiding exposure to harsh chemicals, excessive moisture, and direct sunlight. For regular maintenance, gently wipe your sneakers with a damp cloth and mild detergent. Avoid machine washing or submerging your sneakers in water.

6. What cleaning products do you use for sneaker cleaning services? We use only premium, industry-leading cleaning products and techniques to ensure the best results for your sneakers. Our cleaning solutions are specially formulated to effectively remove dirt, stains, and odors without causing damage to your shoes.

7. Do you offer refunds on custom sneaker orders? Yes, we offer a satisfaction guarantee on all our custom sneaker orders. If you're not completely satisfied with your custom sneakers, please contact us within 14 days of receiving your order to discuss a refund or exchange.

8. Do you offer discounts for bulk orders? Yes, we offer discounts for bulk orders of custom sneakers and sneaker cleaning services. Please contact our customer service team for more information on pricing and customization options for bulk orders.

9. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and other secure payment methods.

10. How can I contact your customer service team? You can contact our customer service team by emailing us at contact@uptowncustoms.com or by filling out the contact form on our website. Our team is available to assist you with any questions or concerns you may have.

We hope this FAQ page has answered some of your questions about Uptown Customs. If you have any further inquiries or need assistance, don't hesitate to reach out to us. We're here to help!